Daily PUMA: Fu-K You, Meta's questionable Support, Facebook Questionable Support.

Monday, February 9, 2026

Fu-K You, Meta's questionable Support, Facebook Questionable Support.

Below is an ongoing attempt to get someone from Meta / Facebook to just do their job. The Meta / Facebook support scam works like this. First, I finally figure out how to open up a case. I am assigned a case number. I DM Meta / Facebook via messenger. I get an automated message stating someone will get back to me soon. Soon ends up being hours. But the weird part is, if I wait online, and nobody responds, eventually I respond and state, here is my phone number, please call me back when you are available.
I then get an auto response from Messenger stating my reply is not viewable. Well, that's kind of is a bad thing, isn't it? I have waited over 2 hours for the Meta Customer Service rep who never gets online, so I leave a follow up message, "hey, call me when you get this", and I leave my phone number, but my message will not be read by anyone, because while I am on hold on my end, I don't yet exist on Meta's end!

I only exist, when a Meta Customer Support person actually replies to me after I activatate the discussion on Messenger. However, after waiting on Messenger for an hour, or two, I eventually will disengage from Facebook. If during my disengagment, someone from Meta finally responds while I am offline on Messenger, they seem incapable of seeing that I have left a phone number for them to call, which FALSELY makes its look like I left a conversation that never started, and I only left after a one to two hour wait on Messenger.

If I am no longer on the DM, but have left my phone number, they won't call the phone number, and instead will show up hours later on Messenger, and ask, are you there, are you there? and then they close the session that they responded to, two hours or longer after I first contacted them, as if I was the one who was not available, even though I have left my phone number on Messenger after hours have gone by with no one responding.

But, the few times I did get a response, the person refused to help me, citing they had to finish other calls first, and would get back to me. I fell for this ruse several times, each time politely ratcheting up the past history and their inability to call me back. They promised to call back EVERY TIME, I leave my phone number, theY have NEVER called me back on this particular case number. End of Explanation, below is the actual Meta Facebook lack of Support.

Title...."My account was disabled"

Meta Support

By contacting us you agree to the Privacy Policy. We may use your email and phone number to contact you and keep you updated about your request. Our chats and support calls may be recorded. Data from this request will be used to assist you and improve our customer support and automated assistance, subject to our Privacy Policy. Only Meta employees, our support team and service providers will have access to this information.

Meta support

Thanks for contacting Meta Support. Please wait while your case is created and assigned to an agent.

Meta support

The current estimated wait time is 3 minutes.

Meta support

You’re now connected to Siddharth. Please allow them a moment to review previous messages.

You sent

Hello Siddharth, I am here when you are ready.

Siddharth has joined the conversation.

Meta support
Hi

You sent

Hello.

Meta support

Hi Alessandro . Thanks for contacting the Meta Pro Team. I'm Siddharth and I'll be helping you today. The reference ID for your issue is 1403417774526485.

You sent

Ok.

You sent

My Facebook account and my Instagram account do not seem to like each other.

Meta support

We understand how important it is for you and your Business. Rest assured we will try our level best to help you.

Meta support

Are we still connected?

You sent

yes.

Meta support

Please tell, how may we help you?

You sent

I supplied information already, did you review it?

Meta support

Let me check it.

You sent

Ok.

Meta support

Please allow me 3-5 minutes.

You sent

No problem.

Meta support

Just to reconfirm, you are facing problem while connecting Instagram and Facebook?

You sent

I am trying to give you my facebook home page, so you can see there is a link to my instagram page, but it won't go through even though the link is valid.

You sent

If you click on my home page, the instagram link won't open for me. https://www.facebook.com/profile.php?id=1200577786

Alessandro Machi

Meta support

Let me check it.

You sent

Thank you.

Meta support

Pleas allow me 3-5 minutes.

You sent

I think it may be related to my custom facebook link also not working.
https://www.facebook.com/sandromachi/facebook/

Meta support replied to you

This URL is opening up a profile.

Meta support replied to you

This one is not opening up a page.

You sent

When I am on my Facebook home page, the instagram link will not open.

You sent

My other link, the custom link, has been mine for 15 years, but now does not work.
https://www.facebook.com/sandromachi/facebook/

Meta support

Let's connect over a phone call for a better communication. Please let us know if we can call you,

You sent

yes, xxx-xxxx is my phone number.

You sent

You can call right now if you like.

Meta support

Will it be fine, if I call you in 30-45 minutes? (this con will be used, over and over, and over again, they never call back when they say they will call back. Then instead of calling, they contact me on my messenger app on my computer, hours later, after it has been shut down for the night and after I have waited for hours for them to actually call me on my actual non smart phone number I have given them.)

You sent

yes, that is fine.

Meta support

Thank you

Siddharth has left the conversation.

Meta support

This is an automated message: an agent will call you between 11:45 PM - 12:00 AM America/Los_Angeles today

You sent

Thank you! If the answering machine comes on, I can still pick up the phone call, even if you start to talk to leave a message, I can still pick up the phone call.

Meta support
This is an automated response: Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please note that it may take several hours to receive a response.

Siddharth has joined the conversation. (Instead of calling the phone number I gave them, they just contact me on Facebook, not my home phone, well after I have logged off).

Meta support

Are we still connected?

Meta support

Are we still connected? (the answer is no, Meta support did not call back my personal number, and instead messaged me on Faceboo, not my residence phone, several hours later when I had shut down my computer and gone to sleep for the night)

Meta support

We apologize that we were not able to call you at your scheduled time, could you please share new time slots when we call you to discuss this concern? (this is the scam that Repeatedly occurred over the next several days).

Meta support

Due to inactivity, I am temporarily pausing our chat. Please feel free to respond in this same chat thread whenever you are ready to continue. We will be happy to pick up where we left off and provide support without requiring a new conversation. We look forward to hearing back from you when you are active again.

Siddharth has left the conversation. (suddenly, it's my fault nobody called my home number and instead used Facebook messaging when it was OBVIOUS I was no longer on Facebook.)

It is important to understand, Facebook NEVER called back on time, then after a very long time, an hour or two or three after the time they promised to call back, they would magically try to contact me on Facebook, and NOT the personal phone number I had left, knowing I was asleep because it was 2 or 3 or 4 in the morning, then they would leave the message, "it looks like you may not be available right now.".... When I actually would have been able to hear the phone ring, but could not see their messages on the internet because I had shut down my computer for the night.

Meta support

I'm ready to help you get your Facebook and Instagram accounts working together and fix your custom link. Whenever you have a moment, just let me know some new times that would be good for a call, and I'll reach out to help resolve this for you.

January 27 at 1:34 AM

It is now 24 hours later, the exact same tactic was used, not calling the number I had previously left on this same Facebook message thread. Instead of calling my number, they again contact me on facebook after I had shut down my computer for the night.

Meta support

I'm here to help you get your Facebook and Instagram accounts working together and fix your custom link. When you're ready, just share some new times that would be good for a call, and I'll reach out to resolve this for you.

January 27 at 1:52 AM

You sent

It is almost 2 am, I will be available at 10 am today. My phone number is.......

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

Meta support

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience.

Siddharth has joined the conversation.

Meta support

Let me schedule a call for you for 10am

Siddharth has left the conversation.

Instead of 10 am, they called at 11:24 am.

It looks like you may not be available right now, so this chat has been paused. You can send a message whenever you’re ready to continue and we’ll get back to you. Please keep in mind that once you resume a paused chat, we may take longer to respond. (There was no phone call, instead they contacted me on Facebook, not on my residence phone which I would have heard ring.)

January 27 at 11:24 AM

You sent

Is this a good time? (Whenever I contact Meta on Facebook, I get the same message. But, the weird part is, the Meta Customer rep NEVER SEES MY MESSAGE, they are just notified that I want to discuss my case. Now this is INSANE, because it means if I leave my phone number, and when they can call me, they just either can't read that part of my message, or ignore it. This is like when the Cable company used to make people wait up to 4 hours for their arrival.)

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience.

You sent

A phone call would be better since it has been 43 minutes.

January 27 at 12:14 PM

Meta support

January 27 at 10:17 PM

Meta support

You’re now connected to Immy. Please allow them a moment to review previous messages.

Immy has joined the conversation.

Meta support

I will connect you on call as soon as possible.

Meta support

I'm sorry for inconvenience.

Meta support

We will try to connect you on call as soon as possible.

Immy has left the conversation.

Meta support

10 hours later, i try again, and again I am delayed, and denied access no matter what i try to do.

January 27 at 10:41 PM

Meta support

I'm ready to help you get your Facebook and Instagram accounts connected and fix your custom link. When you're ready, just let me know your current availability for a call, and I'll make sure we get that scheduled to resolve this for you.

January 28 at 12:04 AM

You sent

sounds great, how about now?

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

Meta support

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience.

You sent

Ok.

January 28 at 12:48 AM

You sent

Should I keep waiting?

Meta support

We recognize that you're typing a message, but because these are automated messages, we only support direct replies in certain steps.

January 28 at 1:10 AM

You sent

still here.

Meta support

We recognize that you're typing a message, but because these are automated messages, we only support direct replies in certain steps.

January 28 at 1:36 AM

Meta support

It is the same BS, over and over and over again. Meta Customer support comes online, but refuses to help me, instead asking me to wait an hour, and they promise they will call back. They don't call the provided phone number, instead, they respond online when I am not online, and it is always at least an hour after they promised to respond to me by phone.

You’re now connected to Max. Please allow them a moment to review previous messages.

Max has joined the conversation.

You sent

Hello.

Meta support

You sent

Have you been able to review my prior information?

Meta support

Allow me 3-5 minutes. (so they get on the call, without reviewing the history???)

You sent

Ok.

Meta support

Since when you are facing this issue?

Meta support

Are we still connected?

You sent

My account was restricted back in October of 2025 for about 5 to 6 days. Then when it came back, I was unable to use my custom facebook link address that I have had for 15 years. I was instructed by Daniel regarding how to reinstate my individual group spaces, but, my customized link never worked again. The other day, I noticed my instagram link was visible on my facebook profile page.

You sent

When I clicked on the link, it would not connect to my instagram page.

Meta support

Thankyou for sharing the details allow me 3-5 minutes.

Meta support

Can we connect on a call?

You sent

yes, it is you can call now.

Meta support

Are we still connected?

Meta support

I am scheduling a call.

You sent

I am here.

Meta support

I will be calling you in half an hour.

You sent

Why not now?

Meta support

I have slot available after 30 minutes.

You sent

It's 2 am here. If I call in the morning, no one is available, if I call late, there is another delay. what is the ideal time to call in?

Meta support

If you want to call in the morning, we will call you.

You sent

Please call my landline, if someone contacts me (online), I won't know if my computer is off. My landline is available 24 hours a day.

You sent

How will I be contacted?

You sent

If someone contacts me here (online), when my computer is off, I won't know they are trying to contact me.

Meta support

You can just ping us in the same chat tomorrow we will call you.

You sent

How about a direct phone call at 10:30 am Pacific Standard Time, January 28, 2026?

You sent

Meta support

Yes we will call you direct.

You sent

Excellent, thank you! What is your name?

Meta support

My name is Max

You sent

Oh yes, I remember now. will I be able to screenshare at 10:30 am?

Meta support replied to you

Just ping us whenever you are free tomorrow; we will call you, sir.

You sent

So you can't schedule me at 10:30 am?

Meta support

Yes we can

You sent

But I have to call you?

You sent

Do I have to contact you here first?

Meta support

Yes, you can message us.

You sent

Please schedule me for 10:30am, and I will message around 10:25am. (By now I was so confused I agree to something that has NOTHING to do with them calling me at 10:30am).

Meta support

Ok sure.

Max has left the conversation.

Nobody called at 10:30 am, so I tried again that night, several hours later, I get the usual message, they never call the landline number I gave them, and they wait until I am offline before answering my online queries.

It looks like you may not be available right now, so this chat has been paused. You can send a message whenever you’re ready to continue and we’ll get back to you. Please keep in mind that once you resume a paused chat, we may take longer to respond. (Please keep in mind, just honor your promise to call my phone number at the time we agreed to)

January 28 at 2:34 AM

Meta support

I'm ready to help you get your Facebook and Instagram accounts working together and fix your custom link. When you're ready for our scheduled call at 10:30 AM PST, just send a quick message here, and I'll make sure we connect to get everything resolved for you.

January 28 at 2:52 AM

You sent

Hi, this just showed up in my email about 2 hours ago, is this from Meta? (Rather than call my phone number, they are now emailing me instead?)

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

Meta support

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience. (Wow, over and over and over and over, the same dysfunctional pattern emerges, I contact Meta support on the case number available to me on my Facebook chat, they delay me, until I give up, then blame me for not being online when they finally get to my PM several hours later.)

January 28 at 8:01 AM

Meta support

You’re now connected to Olivia. Please allow them a moment to review previous messages.

Olivia has joined the conversation.

Meta support

Thank you for sharing the screenshot.

Meta support

Allow me 5-7 minutes to check the details for you.

Meta support

Thank you for waiting. Please note that You can trust an email if the address ends in: notification@facebookmail.com noreply@facebookmail.com @business.fb.com @support.facebook.com @fb.com @meta.com @internal.metamail.com @go.metamail.com advertise- noreply@facebookmail.com update@em.facebookmail.com @mediapartnerships.fb.com

Meta support

Therefore, kindly confirm the sender with the shared list and let us know for any issue, we would be more than happy to assist you out.

Olivia has left the conversation.

Meta support

January 28 at 8:27 AM

Meta support

Basically, no matter how many times I left my landline number, nobody ever called it, and instead would wait until I was offline to then send me a message, online. Since I was not online, they would then pause the chat, over, and over, and over again.

Meta Support

I'm ready to help you get your Facebook and Instagram accounts working together and fix your custom link. Whenever you're ready, you can let me know about that email, or if you'd prefer, I can schedule a call to get everything resolved for you.

January 28 at 10:54 AM

You sent

Quoting..."you can let me know about that email". I don't know exactly what that means.

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

Meta support

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience.

You sent

ok.

You sent

Still here.

Meta support

We recognize that you're typing a message, but because these are automated messages, we only support direct replies in certain steps.

January 28 at 11:21 AM

You sent

So when I am online late at might Pacific Time, I get a representative who wants to schedule a call even later. I am then promised a morning scheduled call if I like, but then I have to still wait online. Why can't I just ask for someone to call me at a specific time on my landline?

Meta support

We recognize that you're typing a message, but because these are automated messages, we only support direct replies in certain steps.

January 28 at 3:36 PM

Meta support

You’re now connected to Rebecca. Please allow them a moment to review previous messages.

Rebecca has joined the conversation.

Meta support

Hi Alessandro

Meta support

Are we connected?

Meta support

I am pausing this chat now as you are unresponsive. You can reply to us on this chat again when you will be available to get live support.

Rebecca has left the conversation.

Meta support

January 28 at 4:01 PM

Meta support

I'm ready to help you get your Facebook and Instagram accounts working together, fix your custom link, and clarify your question about that email. Whenever you're ready, just let me know your current availability for a call, and I'll make sure we get everything resolved for you.

January 28 at 10:26 PM

Meta support

I'm here to help you get your Facebook and Instagram accounts working together, fix your custom link, and clarify your question about that email. Whenever you're ready, just let me know your current availability for a call, and I'll make sure we get everything resolved for you.

January 28 at 11:00 PM

You sent

It's 11pm Pacific time. I am available until 12pm, aka one hour.

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

Meta support

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience.

January 29 at 12:00 AM

You sent

It's been exactly one hour I have been waiting. It's the same song and dance every night.

Siddharth has joined the conversation.

Meta support

We do really apologize that we were not able to call you at the scheduled time.

Meta support

Are we still connected?

Meta support

Are we still connected?

Meta support

Siddharth has left the conversation.

Meta support

It's the same thing over and over and over again. They refuse to call my landline, but they are not actually available online, they have to contacted by my online message, I have to wait for someone to come online, either they come online quickly, but refuse to help me, or they want to schedule a later time, then NEVER appear on time, instead they wait until I am not online, and then contact me.

February 1 at 10:21 PM

You sent

It is 10:20 pm, any chance someone can help in the next half an hour?

Meta support

Thanks for your message. We’re connecting you with an agent who can continue to provide the help you need. Please keep in mind that we may take longer to respond.

Meta support

I’ll connect you with the next available agent. The typical wait time is 5–10 minutes, though it may occasionally take a bit longer during busy periods. Thank you for your patience.

February 1 at 11:46 PM

You sent

You deleted a message

You sent

It is 12 midnight, making it 100 minutes I have been waiting.

Meta support

We recognize that you're typing a message, but because these are automated messages, we only support direct replies in certain steps.

Siddharth has joined the conversation.

Meta support

You sent

Hello, how are you.

Meta support

I am doing good.

Meta support

How about you?

You sent

If you can review my record, maybe we can resolve the final two issues with my Meta account?

Meta support

Let's connect over a phone call for a better communication. Please let us know if we can call you,

You sent

Yes, that is my phone number.

Meta support

Thank you for sharing the contact number, will it be fine if I call you in 45-60 minutes?

You sent

I'd rather you call now since I have been waiting for 2 hours and 20 minutes.

Meta support

I do completely understand the urgency of this.

You sent

ok.

You sent

so you will call now?

Meta support

But at this moment I am on a call with another customer. So it may take some time for me to call you.

You sent

How long did they wait to talk to you?

Meta support

It depends upon the availability, if you can allow me 30 minutes, I

You sent

Ok, 30 minutes. Thank you.

Meta support

Thank you.

Meta support

I will surely try to call you in next 30 minutes.

You sent (paraphrase, I will be waiting)

Meta support

Thank you for sharing the contact number

Meta support

Thank you for sharing the contact number*

You sent

It is a "so if you come here, and say hello, I may not hear you", versus actually calling my contact number?

Meta support

Sure

You sent

I don't know where you are located, if you are in the U.S. it is , I don't know what time it is if you are outside of the U.S.

Meta support

Do not worry, we will call you

Siddharth has left the conversation.

Meta support

This chat has ended. Thanks again for using Facebook.

Data from this feedback survey and other survey responses will be processed by Meta according to our Data Policy and will be accessible to Meta employees and our external support team only. It will be used to improve our support services and automated assistance. Data Policy

Meta support

How satisfied or dissatisfied are you with the help provided for your issue?

Again, the above message is sent when I am not online, when they have my landline number and refuse to call me. So, I either wait for hours online until I give up, and then they contact me when I am offline apologizing that I am not available, or they say they will call me back at a scheduled time, and NEVER call back. So Missed the above query about my satisfaction with their customer service, and then they close the case before I can reply.

Today at 8:06 AM

Meta support

Since we didn't receive a response, we will close this chat.

This chat has ended. Thanks again for using Facebook.

Today at 12:06 PM

You sent

Excuse me, I have waited on hold for HOURS at at time, I have given you my phone number repeatedly, and you all refuse to call me. You delay the sessions, promise to call, and then never call.