You decide to purchase the purple prius with gold plated hubcaps, "Well we're going to exchange your purchase "request" into a hummer because it is of equal or greater value, and we have a bunch more of them in stock anyways". That's fair, right?
The McDonalds in this particular situation offered meal substitutions whenever they did not have what the customer ordered! This is shockingly socialistic. If this particular McDonalds did not have what the customer ordered they would give something else of equal or greater value. The CUSTOMER HAD NO CHOICE NOR WOULD THEY GET THEIR MONEY BACK!
While the media tries to get everybody to play along and laugh at Latreasa Davis, Latreasa Davis is a righteous hero in my book. I only wish Latreasa Davis could be recognized as the flash point for THE birth of real consumer rights in this country rather than being ridiculed by our very own stupid media.
While everyone mocks Davis's use of 911 for a Chicken McNuggets order gone wrong, the real issue here is that there is no way to instantly report blatant corporate stupidity and have someone from the government actually show up and protect the consumer from the corporation.
We should all be concerned that not only is there no way to get instant action over corporate arrogance, if you try to get instant protection, YOU WILL GET ARRESTED and be made fun of by the media.McDonald's should be picketed for actually thinking it is OK to take a customer's money, and then decide what food to give that customer. McDonald's offer of a free make good coupon to Ms. Davis is the final condescending insult from the corporate world to the consumer.
For those of you who don't take this editorial seriously, I DARE YOU to accept someone else's money for a specific product or service that you regularly sell, and then inform the customer you do not have their item and instead will be giving them something of equal or greater value of your choosing, and that under no circumstance will you give them back their money.
I double dare you to try that. Actually, please don't, as I don't want to be responsible for your premature demise or likely injury that may result.
Would you really accept such shallow treatment if it happened to you?